PARCEL RECEIVING & UNBOXING VIDEO GUIDELINES
IMPORTANT: PARCEL RECEIVING & UNBOXING VIDEO GUIDELINES
VO STORE 26 – Customer Instructions
Dear Customer,
Thank you for shopping with VO STORE 26!
To protect both our customers and our business, we kindly request you to follow these instructions when receiving and opening your parcel.
A clear parcel-opening video will help us verify any missing, damaged, incorrect or defective products and assist you with your complaint.
1. Before Accepting Your Parcel
When the courier delivery person arrives:
Check the outer parcel condition carefully.
Check whether the parcel is opened, torn, wet, crushed or visibly damaged.
Check whether the packaging appears tampered with.
If you notice visible damage, take clear photographs before accepting the parcel.
Where possible, mention the damage to the delivery person and request that it be recorded.
Please do not sign or confirm that the parcel is in good condition if you have noticed visible damage.
2. Short Video – Parcel Condition
Before opening the parcel, record a short video showing:
The complete outer parcel.
All sides of the parcel.
Shipping label and Order Number, where visible.
Any visible damage, leakage, holes or tampering.
The parcel condition at the time of receipt.
Recommended duration: 15–30 seconds.
3. Full Video – Complete Parcel Opening
Please record one continuous, unedited video while opening your parcel.
Follow these steps:
Start recording before opening the parcel.
Show the complete sealed parcel.
Clearly show the shipping label.
Record the opening process from beginning to end.
Show the internal packing materials.
Remove each product carefully.
Show all received products clearly.
Check the quantity and product condition.
Show any damaged, missing or incorrect products clearly.
Continue recording until the parcel contents have been fully checked.
Recommended duration: As long as necessary to show the complete opening and inspection process.
Important: Please do not pause, cut, edit or combine separate clips when recording the main unboxing video. Keep the original video.
4. Important Instructions for Live Aquarium Fish
For live fish parcels, please take extra care.
Collect the parcel immediately after receiving the delivery notification.
Record the parcel condition before opening.
Open the package carefully.
Avoid unnecessary delays after opening.
Record the fish condition clearly.
If fish arrive dead or there is a serious problem, capture clear evidence immediately.
Follow appropriate acclimatisation instructions before introducing fish into your aquarium.
Please do not delay necessary care of live fish merely to complete a video recording.
5. How to Submit Your Complaint
If you receive a damaged, defective, incorrect or incomplete parcel, please contact us through WhatsApp as soon as possible.
Please share:
Your Order Number.
Short parcel condition video.
Full unboxing video.
Clear photographs of the affected products.
Brief details of the problem.
WhatsApp: +91 9360316661
6. Why Is the Unboxing Video Important?
The video helps us:
Verify the parcel condition at delivery.
Check the products packed and received.
Identify missing or incorrect products.
Understand transportation damage.
Coordinate with courier and transport partners.
Investigate customer complaints fairly.
7. Important Customer Notice
We strongly recommend recording a parcel condition video and a complete unboxing video for every order.
Please retain your original videos and photographs until your order has been fully checked.
Failure to provide an unboxing video may make certain packing or transit-related issues more difficult to investigate. However, the absence of a video alone does not automatically remove any rights or remedies available under applicable consumer protection laws.
We appreciate your cooperation and understanding.
VO STORE 26
Quality Products | Careful Packing | Personal Customer Support
Website: https://www.vostore26.com
WhatsApp: +91 9360316661
Thank you for shopping with us. Happy Fishkeeping! 🐠