PRIVACY POLICY
PRIVACY POLICY:
1. Introduction
Welcome to VO STORE 26.
We respect your privacy and are committed to protecting your personal information when you visit our website, create an account or purchase products from us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use www.vostore26.com.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
When you visit or purchase from our website, we may collect the following information:
Full Name
Mobile Number
WhatsApp Number
Email Address
Billing Address
Shipping and Delivery Address
Order Details and Purchase History
Payment Transaction Details
Product Enquiry Information
We may also collect certain technical information, such as your IP address, browser type, device information and website usage details through cookies and similar technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
To process and confirm your orders.
To arrange packing, dispatch and delivery.
To contact you regarding your orders.
To provide order updates and delivery information.
To answer your product enquiries through WhatsApp, phone or email.
To provide customer support and after-sales assistance.
To improve our website, products and customer service.
To prevent fraudulent transactions and unauthorized activities.
To comply with applicable legal requirements.
4. Payment Information
We may use third-party payment gateways or payment service providers to process online payments.
Your payment transactions are handled through the respective payment service providers.
We do not intend to collect or store your complete debit card, credit card, UPI PIN or banking passwords on our website.
Please do not share your OTP, UPI PIN or banking password with anyone, including anyone claiming to represent VO STORE 26.
5. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties for their independent marketing purposes.
However, we may share necessary information with trusted service providers when required to complete your order, including:
Courier and parcel delivery companies.
Bus transport and cargo transport services.
Lorry and other transportation partners.
Payment gateway and payment processing providers.
Website hosting and technical service providers.
For example, your name, mobile number and delivery address may be shared with our transportation partners to deliver your parcel.
We may also disclose information when required by applicable law or a lawful government authority.
6. WhatsApp and Customer Communication
VO STORE 26 provides personal WhatsApp support for customer convenience.
You may contact us regarding:
Order status.
Product information.
Product SKU clarification.
Delivery enquiries.
Complaints and customer support.
When you contact us through WhatsApp, we may use your phone number and messages to respond to your enquiry and assist with your order.
WhatsApp is a third-party service and its own privacy policy also applies.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your shopping experience.
Cookies may help us:
Remember your shopping cart.
Maintain your login session.
Improve website performance.
Understand website traffic and visitor activity.
Improve website functionality.
You can manage or disable cookies through your browser settings. However, certain website features may not work properly if cookies are disabled.
8. Protection of Your Personal Information
We take reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure.
We use available website security measures and appropriate technical safeguards to help protect your personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are also requested to keep their login details and passwords confidential.
9. Information Retention
We retain customer information only for as long as reasonably necessary for order processing, delivery, customer support, business records, legal obligations and dispute resolution.
When personal information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal requirements.
10. Customer Privacy Rights
You may contact us to:
Request information about the personal data we hold about you.
Request correction of incorrect personal information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise a privacy-related complaint or concern.
Some information may need to be retained where required by law or for legitimate business record-keeping obligations.
11. Children's Privacy
Our website is intended for general customers and aquarium hobbyists.
We do not knowingly seek to collect personal information from children without the legally required parental or guardian involvement and consent.
If you believe a child has provided personal information improperly, please contact us.
12. Third-Party Websites
Our website may contain links to third-party websites, payment services or other external platforms.
VO STORE 26 is not responsible for the privacy practices, security or content of external websites.
We recommend reviewing their respective privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable laws.
Any updated Privacy Policy will be published on this page with a revised effective date.
Customers are encouraged to review this page periodically.
14. Contact Us – Privacy Support
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.
Business Name: VO STORE 26
Business Billing Name: VIVO OFFICIUM
Website: https://www.vostore26.com
WhatsApp: +91 9360316661
Email: vostore26@gmail.com
Business Address: Chennai, Tamil Nadu. India.
We will make reasonable efforts to respond to your privacy-related enquiries and complaints.
Thank you for trusting VO STORE 26.
We value your privacy, your trust and your continued support.
Happy Fishkeeping! 🐠