Return Policy:

Website: https://www.vostore26.com

At VO STORE 26, we carefully pack our products and hand over parcels to our delivery partners. We aim to provide good-quality aquarium products and reliable customer support.

Please read our Return Policy carefully before placing an order.

1. Return Courier Service

Currently, VO STORE 26 does not provide a return courier pickup service or a prepaid return shipping label.

If a return is approved, the customer must:

• Arrange a suitable courier or transport service independently.
  

• Pay the return shipping charges.
  

• Pack the product safely to prevent damage during return transportation.
  

• Share the return tracking number with our support team.
  

Customers must contact us and receive return approval before sending any parcel. Please do not send products back without our confirmation.

2. Products Eligible for Return

A return request may be considered if:

• You receive a damaged product.
  

• You receive an incorrect product.
  

• The product has a manufacturing defect.
  

• The product received is significantly different from its description.
  

Please contact us as soon as possible after receiving your parcel with your Order Number, product details, and clear photos or videos.

3. Non-Returnable Products

Many products on our website are listed as non-returnable because they are offered at special prices or have specific handling requirements.

The following products may not be eligible for a normal change-of-mind return:

• Products clearly marked as non-returnable.
  

• Products damaged after delivery due to customer handling.
  

• Products used, installed, or altered after delivery.
  

• Products returned without prior approval.
  

• Live fish and other live aquatic products, subject to applicable consumer rights and the specific product conditions.
  

A non-returnable label does not remove any rights you may have under applicable consumer protection laws.

4. Return Shipping Charges

For an approved return:

• The customer is generally responsible for arranging and paying the return courier charges.
  

• Please use a reliable courier or transport service with tracking.
  

• VO STORE 26 is not responsible for loss or damage caused by the return courier arranged by the customer.
  

• If the return is due to an error on our part or a defective product, please contact us first so we can discuss an appropriate solution.
  

5. Refund or Replacement

After we receive and inspect an approved returned product, we will review the issue and inform you whether a refund, replacement, repair, or another suitable resolution is available.

Any refund will be handled in accordance with applicable law and the payment method or process used for the order.

6. Important Instructions Before Returning

1. Contact us on WhatsApp before sending the product.
   

2. Provide your Order Number or Product SKU Code.
   

3. Explain the reason for the return.
   

4. Share clear photos or videos of the product and packaging.
   

5. Wait for our return instructions and confirmation.
   

6. Pack the product securely and share the courier tracking number after dispatch.
   

7. Contact Us

For return or refund assistance, contact:

WhatsApp: https://wa.me/919360316661

Thank you for shopping with VO STORE 26. We appreciate your understanding and support.