SHIPPING & DELIVERY POLICY:

1. Introduction

Welcome to VO STORE 26!

We are committed to providing quality aquarium live fish, aquarium accessories and related products to aquarium hobbyists across India.

We personally take care of order packing and arrange delivery through suitable transportation partners depending on the product, destination and availability of transport services.

This policy explains our shipping methods, packing process, dispatch procedures and delivery conditions.

2. Shipping Locations

We accept orders from different locations across India, subject to product and transportation availability.

Delivery availability may depend on:

• Customer delivery location.
  

• Product size and weight.
  

• Transportation service availability.
  

• Special packing requirements.
  

• Live fish transportation feasibility.
  

Some locations may not be serviceable for certain products, particularly live aquarium fish.

Please contact us through WhatsApp before placing your order if you are unsure whether delivery is available to your location.

3. Available Shipping Methods

Depending on the product and destination, we may use the following transportation services:

Courier Services

Suitable for smaller aquarium accessories and other eligible products.

Bus Transport

Used for selected shipments where bus parcel transportation is available and suitable.

Cargo Transport

Used for larger or heavier parcels depending on the destination.

Lorry Services

Used for selected bulkier products and shipments.

We select the transportation method based on product requirements, destination and availability.

4. Order Processing and Dispatch

We personally monitor orders and take care of packing before handing them over to our transportation partners.

Our general process is:

1. Customer places an order.
   

2. Order and payment details are checked.
   

3. Products are collected and inspected before packing.
   

4. Products are packed according to their requirements.
   

5. The parcel is handed over to the selected transport partner.
   

6. Available dispatch or tracking information is shared with the customer.
   

Order processing and dispatch times may vary depending on product availability, order quantity and transportation arrangements.

We will try our best to dispatch orders as early as reasonably possible.

5. Shipping Charges

Most of our products may be listed with special offer prices and free shipping, as indicated on the respective product or checkout page.

However, shipping charges may apply to certain products, locations or special transportation arrangements.

Any applicable shipping charges will be displayed or communicated before order confirmation.

6. Delivery Time

Delivery time depends on the destination, transportation method and service provider.

Please note:

• Courier delivery times vary by location.
  

• Bus and cargo transportation schedules depend on the operator.
  

• Lorry transportation may require additional arrangements.
  

• Remote locations may require extra delivery time.
  

• Public holidays and unexpected transport delays may affect delivery.
  

Any delivery timeline communicated is an estimate unless expressly confirmed otherwise.

We will make reasonable efforts to dispatch your parcel promptly and assist with delivery-related enquiries.

7. Live Aquarium Fish Shipping Policy

Live aquarium fish require special packing and transportation arrangements.

We take additional care when preparing live fish shipments.

Customers purchasing live fish should follow these instructions:

• Check the fish species, quantity and size before ordering.
  

• Ensure that your aquarium is ready before the parcel arrives.
  

• Make sure your registered mobile number is reachable.
  

• Arrange to receive or collect the parcel promptly after arrival notification.
  

• Do not leave live fish parcels unattended for extended periods.
  

• Follow proper acclimatisation procedures before introducing fish into your aquarium.
  

Live fish delivery availability depends on the destination, transport service, weather and suitable transportation arrangements.

We reserve the right to contact customers before dispatch if additional confirmation is required.

If we determine that safe transportation cannot reasonably be arranged, we will contact the customer and provide an appropriate resolution, including a refund where applicable.

8. Parcel Collection and Customer Responsibility

Customers are responsible for providing accurate delivery details and being available to receive their orders.

For shipments delivered to a bus stand, cargo office or other collection point:

• Customers should collect the parcel as soon as they receive notification.
  

• Please carry the required identification or booking details.
  

• Check the parcel condition before accepting it where possible.
  

• Contact us immediately if there is visible damage or a delivery issue.
  

For live fish shipments, immediate collection is particularly important.

Additional charges arising from failed delivery, incorrect addresses, storage or re-dispatch will be communicated and applied only where applicable and legally permitted.

9. Tracking and Delivery Updates

Where tracking facilities are available, we will share the relevant tracking number or transport information with the customer.

Some bus, cargo and lorry services may not provide online tracking facilities.

In such cases, customers may contact us through WhatsApp with their Order Number to request available delivery information.

10. Damaged, Missing or Incorrect Parcels

If you receive a parcel that appears damaged, opened, tampered with or incomplete, please contact us immediately.

To help us investigate, please provide:

• Your Order Number.
  

• Clear photographs of the parcel.
  

• Photographs of the damaged product.
  

• An unedited parcel-opening video, where available.
  

• A short description of the issue.
  

For live fish shipments, please contact us immediately after collection if fish arrive dead or there is a serious problem.

We will review the available evidence and coordinate with the relevant transportation partner where necessary.

Eligible complaints will be resolved through an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Incorrect Delivery Information

Customers must provide correct:

• Full Name.
  

• Mobile Number.
  

• Complete Delivery Address.
  

• PIN Code.
  

• Nearby Landmark, where necessary.
  

VO STORE 26 cannot guarantee successful delivery if incorrect or incomplete information is provided.

If you need to change your delivery address, please contact us immediately before dispatch.

Once a parcel has been handed over to the transportation partner, address changes may not be possible.

12. Delivery Delays

Occasionally, delivery may be delayed due to circumstances beyond our reasonable control, including:

• Heavy rain and adverse weather.
  

• Transport strikes.
  

• Road closures.
  

• Public holidays.
  

• Natural disasters.
  

• Transportation company operational issues.
  

• Other unexpected circumstances.
  

We will try our best to assist customers and obtain available updates from our transportation partners.

13. Undelivered and Returned Parcels

If a parcel cannot be delivered because of an incorrect address, customer unavailability, non-collection or other delivery issues, the transportation partner may return or hold the parcel.

Additional transportation, storage or re-dispatch charges may apply where legally permitted and communicated to the customer.

For live fish shipments, customers should take special care to receive the parcel promptly to avoid unnecessary transportation delays.

Any refund or replacement request will be reviewed according to the circumstances and applicable law.

14. Cancellation and Refunds

For cancellation requests, please contact us through WhatsApp with your Order Number as soon as possible.

Cancellation may be possible before packing or dispatch, depending on the order status.

For parcels already handed over to transportation partners, cancellation may not be possible through the normal order process.

Refunds for eligible cancellations, failed fulfilment or accepted complaints will be processed in accordance with our Cancellation & Refund Policy and applicable laws.

15. Contact Us – Shipping Support

For shipping information, parcel tracking, delivery assistance or complaints, please contact us.

Business Name: VO STORE 26

Business Billing Name: VIVO OFFICIUM

Website: https://www.vostore26.com

WhatsApp: +91 9360316661

Email: vostore26@gmail.com

Business Address: Chennai, Tamil Nadu, India.

For Faster Assistance: Please share your Order Number through WhatsApp.

Thank You for Shopping with VO STORE 26!

We personally try our best to provide careful packing, timely dispatch and reliable transportation arrangements.

Your trust and support encourage us to serve aquarium hobbyists throughout India.

VO STORE 26 – Quality Products, Affordable Prices & Personal Customer Care.

Happy Fishkeeping! 🐠