TERMS & CONDITIONS

1. Introduction

Welcome to VO STORE 26!

These Terms & Conditions apply to all visitors, customers and users of our website, www.vostore26.com.

VO STORE 26 is an online shopping platform offering aquarium live fish, aquarium accessories and related products to customers across India.

By accessing our website or placing an order, you agree to follow these Terms & Conditions.

Please read them carefully before purchasing any product.

2. Products and Product Information

We make every effort to provide accurate product names, descriptions, specifications, prices and photographs.

However, certain products may have minor variations in colour, size, appearance or packaging.

For live aquarium fish, natural variations in size, colour, pattern and appearance are normal.

Customers are advised to read the complete product description, specifications and care requirements before placing an order.

If you need clarification, please contact us through WhatsApp with the relevant Product SKU Code before purchasing.

3. Product Prices and Special Offers

• Product prices are displayed on our website.
  

• Most of our products are available at special offer prices.
  

• Offers and discounts may change without prior notice.
  

• Product availability and prices are subject to change.
  

• Shipping charges, if applicable, will be displayed or communicated before order confirmation.
  

• Any applicable taxes or additional charges will be communicated as required.
  

An offer price does not remove any consumer rights available under applicable law.

4. Order Placement and Confirmation

Customers can place orders through our website by selecting their required products and providing accurate delivery information.

After placing an order:

• Please check your order details carefully.
  

• Ensure your mobile number and delivery address are correct.
  

• Keep your Order Number for future communication.
  

• We may contact you if additional information is required.
  

• Orders are subject to product availability and confirmation.
  

An order may be cancelled if a product is unavailable, a payment issue occurs, or there is a genuine technical or pricing error. Any amount received for an order that we cannot fulfil will be handled in accordance with applicable law.

5. Payment Terms

We may accept payments through the payment methods made available on our website.

Customers must ensure that payment details are accurate and that transactions are completed successfully.

• Orders will generally be processed after successful payment or other agreed payment confirmation.
  

• Do not share your OTP, UPI PIN, card PIN or banking password with anyone.
  

• Payment-related disputes should be raised with the relevant payment provider and VO STORE 26.
  

6. Shipping and Delivery Policy

We arrange delivery across India through different transportation services depending on the product and delivery location.

Our delivery methods may include:

• Bus Transport
  

• Cargo Transport
  

• Lorry Services
  

• Courier Services
  

We personally take care of packing and handing over orders to the selected transport partner.

Please note:

• Delivery time may vary depending on the destination and transport service.
  

• Delays may occur due to weather, transport strikes, holidays, operational issues or other circumstances beyond our reasonable control.
  

• Customers must provide a complete and accurate delivery address and reachable mobile number.
  

• Some products may require special transportation arrangements.
  

• Delivery availability depends on the destination and the transport partner's service coverage.
  

We will make reasonable efforts to dispatch orders on time and communicate important delivery information.

7. Live Fish – Special Purchase Conditions

Live aquarium fish require special care, packing and transportation.

Customers purchasing live fish should carefully consider the following:

• Please check the fish species, size, quantity and product description before ordering.
  

• Ensure that your aquarium is properly prepared before the fish arrive.
  

• Arrange to receive and collect the parcel as soon as possible after delivery notification.
  

• Do not leave live fish parcels unattended for extended periods.
  

• Follow appropriate acclimatisation procedures before introducing fish into your aquarium.
  

• Fish may experience stress during transportation, and minor changes in appearance or behaviour may occur.
  

Please contact us immediately if live fish arrive dead or if you notice a serious problem on delivery. Provide your Order Number, clear photographs and an unedited opening video where available.

Each genuine complaint will be reviewed based on the circumstances, evidence and applicable consumer rights.

8. Returns, Refunds and Replacement Policy

Most products at VO STORE 26 are offered at special discounted prices. Certain products are marked as Non-Returnable.

Customers must check the product description and return information before placing an order.

However, a non-returnable label does not exclude remedies available under applicable consumer protection laws.

If you receive:

• A wrong product.
  

• A product damaged during delivery.
  

• A defective product.
  

• A product materially different from its description.
  

Please contact us as soon as possible with your Order Number and supporting evidence.

After reviewing the complaint, we will provide an appropriate resolution, which may include replacement, refund or another remedy as applicable.

For live fish complaints, prompt notification is particularly important because of the time-sensitive nature of live animal transportation.

9. Order Cancellation

If you wish to cancel an order, please contact us through WhatsApp as soon as possible with your Order Number.

Cancellation requests will be considered depending on the order processing and dispatch status.

• Before packing or dispatch: Cancellation may be possible.
  

• After dispatch: Cancellation may not be possible through the normal order process.
  

• For products already handed over to a transport partner, please contact us for assistance.
  

Any cancellation charges or deductions will be applied only where legally permitted and properly disclosed.

Refunds for eligible cancellations will be processed according to applicable payment and legal requirements.

10. Customer Responsibilities

Customers are requested to:

• Provide accurate personal and delivery information.
  

• Check product specifications before purchasing.
  

• Ensure someone is available to receive the parcel.
  

• Collect live fish parcels promptly.
  

• Follow product usage and aquarium care instructions.
  

• Keep Order Numbers for future communication.
  

• Contact customer support with the relevant Product SKU Code for product enquiries.
  

VO STORE 26 is not responsible for delivery difficulties caused by incorrect or incomplete information provided by customers, subject to applicable law.

11. Customer Support Through WhatsApp

We provide personal WhatsApp support to help customers with product enquiries, orders and delivery-related questions.

For faster assistance:

• Share your Order Number for order-related enquiries.
  

• Share your Product SKU Code for product-related enquiries.
  

Please use our official contact details published on the website.

12. Website Usage and Security

Customers must use our website responsibly and must not:

• Attempt unauthorized access to the website.
  

• Interfere with website operations.
  

• Upload malicious software or harmful content.
  

• Use false information to place orders.
  

• Misuse website features or customer accounts.
  

We take reasonable measures to maintain website security and protect customer information.

13. Third-Party Services

Our business may depend on third-party service providers, including payment gateways, courier companies, bus transport operators, cargo services and website hosting providers.

These services may operate under their own terms, policies and conditions.

We will make reasonable efforts to coordinate with our service providers when assistance is required.

14. Limitation of Liability

VO STORE 26 will make reasonable efforts to provide accurate product information, careful packing and timely dispatch.

However, delivery schedules and transportation services may be affected by circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights, statutory warranties or liabilities that cannot legally be excluded under applicable Indian law.

15. Privacy Policy

Your use of our website is also subject to our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect your personal information.

16. Changes to Terms & Conditions

VO STORE 26 reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on this website with a revised effective date.

Customers are encouraged to review this page periodically.

17. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes will be handled in accordance with applicable Indian laws and the jurisdiction of competent legal authorities.

Nothing in this section limits the rights of consumers to approach consumer authorities or commissions having jurisdiction under applicable law.

18. Contact Information

For questions, product clarification, order support or complaints, please contact us.

Business Name: VO STORE 26

Business Billing Name: VIVO OFFICIUM

Website: https://www.vostore26.com

WhatsApp: +91 9360316661

Email: vostore26@gmail.com

Business Address: Chennai, Tamil Nadu, India.

Customer Support: WhatsApp Support

We appreciate your trust and support.

Thank you for shopping with VO STORE 26!

Happy Fishkeeping! 🐠